Photos options:
Can I send a photo before ordering? (to make sure that the quality is good, or to get a quote)
Yes, you can. Simply send the photos as attachments to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will get back to you OR just fill out the request form.
Can I choose a background for my piece?
If you would like a different background than the one in the current picture, you may simply write it in the remarks text box when uploading your photo. You can also upload a reference photo to support your specific request.
What format should my photo be?
You may send your picture in .jpeg, .gif, .bmp, or .tiff. We suggest sending the highest resolution and quality photo available, no matter how big the file is. The better the image is, the better will the artist be able to create your piece. Read More Here
Can you combine images from more than one photograph into a single piece?
Yes, we can! You can send several photographs and have subjects from each placed together into a single piece. Simply give us detailed instructions when placing your order. You can upload up to 3 different photos in 1 order (using reference photo 1 and 2), and in the comments box tell us how you want us to combine these photos into one piece.
Which photos can I turn into portrait?
Basically, if I can clearly see the details of your photo I can create portrait from it. Still, from my experience, we recommend to pay attention to:
- Send photos that flatter the photographed person. If you don't like the way you look in the photo, if you think that your smile doesn't look real, or your nose looks too big, try to pick another photo. Don't expect the artists to make the person look much better than he looks in the photo.
- Try to send photos with the highest resolution. If your photo is less than 100 KB size, its resolution may be too low and the artists may have difficulties to make a good portrait from a photo that doesn't clearly show details.
- Pay attention to the background. You have a beautiful photo of your little boy, for example, but the background is filled with details that will detract from the painted portrait. In such a case, you can tell the artists to use a one color background of any color you choose. Just mention it in the comments box, right after you upload the photo.
- Choosing the right kind of photo click here
Can you restore old photos or colorize black & white photos? If so, what is the Price?
Yes, we can! We do it at no extra cost. If a photo requires restoration, we will automatically do it before starting to work on it (no need to ask for it).
Sending your photos:
I only have hard copy photographs. What should I do?
You may send your hard copy photographs to:
Charles Thompson
18285 Collier Ave. Suite-K112
Lake Elsinore, Ca 92530
USA
Please add an email address to the letter, so we can get in touch with you after receiving the photos.
If I send a photo by mail, can I get it back?
Yes you can. If you would like to get your hard copy photo back, please write it at the remarks box which you'll find while placing your order.
Can I send a scanned image of my hardcopy photograph instead of mailing it?
Yes you can. This will expedite the whole process and I will be able to start working right away.
To which email address should I send my photographs?
If you have chosen to send your photo(s) by email (remember that you can also upload them while placing your order), please email them to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Pricing/Turnaround / Shipping:
If I order several paintings in 1 order will I have to pay more for the shipping?
When ordering several pieces in a single order you will only be charged ONCE for the shipping (same shipping charge as for 1 portrait).
How much does a portrait from a photo cost?
Each piece is priced individually. Fill out the quote request form.
What is the turn-a-round time?
The turnaround depends on three factors:
-
1.) Whether you use normal service or express service
2.) The medium of the portrait
3.) The size of the portraitMedium Size Portraits
(12"x16,16"x20",20"x24")Big size Portraits
(24"x36",30"x40",36"x48",48"x72")Framed Express service* 11 days 17 days add 4 days Regular service 21 days 26 days add 4 days
* If you are in a hurry to get your painting, please select the express service option that appears at the bottom of the checkout page. This service costs an extra. If you choose this option, your order is immediately placed at the top of our list and we begin working immediately.Note: - If you want your portrait to be amended it will take an additional 4 days approximately. (not counting the time you take to approve any changes).
- If you send us your photos via regular mail, the time frame described above begins from the day we receive your photos.
Graphic/Web Design
What do you charge for your graphic design services?
Hourly graphic design rates are $65. We're pretty flexible on alterations. If a design adjustment only takes a few minutes, we won't nickel-and-dime you (i.e., at no additional cost).
What types of graphic design services do you provide?
Our types of graphic design services both print and web designs including:
- logo design
- photo retouching
- package design
- illustration
- business cards
- stationery
- brochures
- web site design
- custom web applications
- CMS, e-commerce
- large format printing (on canvas included)
Can you do rush jobs?
We may accept rush jobs at an increase of 50%-100% increase of our standard fee, determined by the schedule and complexity of the job.
What is your payment plan for graphic design services?
For jobs with a quote of under $500, an initial payment representing one-half of the total fee is required upon signing a work contract. The remainder fee is due upon completion of the job.
For projects with a quote of over $500, an initial payment representing one-third of the estimated total fee is required. The second one-third is billable upon the halfway point or second phase of the project, with the final third due upon completion of the project.
What if I decide to cancel a design job?
For design work, the client shall only be billed for the hours worked. The exception to this is a logo project (which offer fixed rates), whereas should in the event that you cancel the project after completion, a cancellation fee of 50% of the remainder due will be administered.




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